Bell Mobility… “issues”.
Bell Mobility has - I guess - revamped their billing system. I know this because I haven’t received a bill for three months now, and my parents aren’t able to get anyone to cancel their cell phone. I would like to use my phone when I get to Toronto, and I always pay my bills on time, but judging from the clusterfuck that’s going on there I have no idea whether or not it will work. And I’m not alone; other people are having the same problems. Maybe I’ll switch to Rogers (since I like the whole SIM card thing).
NegZero said,
October 15, 2004 @ 8:58 am
yeah, Bell is a total mess right now.. I got sick of my bills being completely screwed up and switched to pay as you go (I’m not using my cell much lately). So that I don’t have to deal with their screwed up bills anymore…
Ron said,
October 15, 2004 @ 9:58 am
Yeah, I got ass-probed by bell’s new billing switchover too. I’d totally switch to pay-as-you-go but I’m locked into a stupid contract for the next little while. Never doing THAT again.
derek said,
October 15, 2004 @ 10:27 am
I recommend Telus. I deal with them everyday, and despite the fact that their prices better than Bell’s, I find their support much easier to deal with.
I’ve heard of unfortunate events around billing with others, but have never experienced it myself. I recently recommended a mobile to a friend of mine (not technically-minded) to use as opposed to a land line, and so far she couldn’t be happier. It’s been cheaper, very reliable, and minutes after receiving the phone she was up-and-running and has not had to contact support/billing once.
Bell is starting to become a victim of their own largesse. Monopolies always eventually fail this way when smarter and smaller competition starts chipping away as the customer base.
Ain’t capatalism grand? Better than any daytime soap-opera. ;)
Glenn said,
October 21, 2004 @ 12:24 am
“Reeeeeam, Ream, Ream, Reeeeam!”
Yep, I guess Bell Mobility shut the call centre down as people were ready to hit Creekbank Road and walk up with flaming torches and drive them out of town!
Bell Mobility sucks and they could have handled this situation a little better!
Jesse said,
October 21, 2004 @ 10:38 am
Belll mobility is down right criminal.
I dont understand how they can be allowed to get away with this. There is no way that this kind of carless billing is legal. If any one hears of any class action type law suits against bell mobility. please let me know.
Mo said,
October 21, 2004 @ 10:45 am
WOW…. What a mess! The worse thing about this, is if you don’t pay the bill they run it off to collections, and then you get a call from them asking you to PAY! You get F**ked no matter what you do. I will take my chances this time, as the “strength in numbers” may help out IN THIS SITUATION…
so, basically, NOBODY PAY THEIR BILLS UNTIL THEY CLEAN UP THE MESS!!!!!
Tracy said,
October 24, 2004 @ 12:47 pm
I Need To Give Alittle Advice, I Really Do Agree With Not Paying Our Bills, Why Should We Pay For Bell Mobility “s Mistakes. And So, If They Put Us In The Credit Bureau, They Are The One’s In The End Who Will Have To Refund Everyone.
Patrick said,
October 25, 2004 @ 12:03 pm
Yeah, apparently I’m being charged for mobile browsing, when it’s supposed to be unlimited for 5 bucks a month. On top of that, they had a special promotion that was for 2 or 3 months unlimited calling. I was being charged the whole time. Finallys omewhat worked that out, but they bundled the bills together and told me I have to pay $400 roughly.. for something that should only be $117 a month. Why should we pay for their mistakes? Like a lot of other people, I don’t make too much money and I’m surivivng month to month. Why should I be expected to pay this high amount? They should offer payment plans of some sort or credits, because this is just rediculous.
R. Karl said,
October 25, 2004 @ 3:11 pm
Just thought I’d chime in too; same problems, basically. No bills for months, then I received a couple within a span of a few days in the past week. Haven’t had time to review them all, but basically they claim I owe > $1,000… Could be the long distance charges they insist on charging on most of my local calls. $160+ of local long-distance on just my October bill. Then there were the *incoming* calls from Message Retrieval on previous bills (which of course ate up normal calling minutes). I’m thinking of billing them for the inconvenience/time involved in having to review, in detail, all of my bills.
Scott said,
October 26, 2004 @ 6:29 pm
If anyone needs to get out of there contract, or rather, wants to get out of there contract, Bell should allow this at no cost. They are by far the worst company I have ever dealt with. I had to buy a new phone last year because the other one they sold me was crap. But I paid full pop for it and they decided to tack on another year to my contract with out notifying me. Keep this site going for posting messages and lets all get on board and and make them resolve our problems in the form of some compensation. If not , legal action is the way to go I guess. Who is with me?
Barry said,
October 28, 2004 @ 11:26 am
Geeeez… I am in the same boat! I got a pile of bills back to back and I’ve been paying some that have already come in but then another comes with more charges and all screwed up. And THEY tell you “Just pay the bills…” HA … I just found this site and now I think I’ll stick with the people who say screw them …let them mop up their own mess. Like R. Karl , I am spending too much time trying to decifer these bills. I just may take the option to switch, but am I bound to the contract? SHEEESSE!
Posy said,
October 28, 2004 @ 8:09 pm
bell mobility - sucks!
They don’t even deserve a name with upper cases!
Its hard to believe it takes more than 3 months (could well be an understatement) to change a billing system. Is this a third world country? Anybody home? Is their CFO still getting a big pay check every week?
I called every month since August to tell them their bills are wrong and to make sure I pay the right amount. Every time I called I had to wait until I felt asleep or when someone started to talk to me, I’d forget what the heck I was going to say!
Every time I called to make changes to my account I had to wait, wait and wait to speak to someone at their mercy. And recently, you are force to listen to this totally unpleasant message from the president. Worse than answering a telemarketing call!
I got sick and tired of these phone calls so I tried using the web service… Even worse! You could never do what you wanted. Finally I thought I was smart enough to make it through one of the features (make account changes), it says this service was not ready! Really great! I don’t know who they hired to design the web site. But I figured its not the web designers fault its some bozos at bell who gets a big pay check but just don’t know wtf they are doing.
I totally gave up. I have only 2 more months contract and I will be gone forever. I was with Rogers before, I got 2 problems with them…. their reception is not vey good at where I live, and they refused to give me (as an ongoing customer) a better price package as what they give new customers. I personally hate Telus too and its a different story on their land line and ADSL service… I got mad as I do with bell. I was told Fido is good but I’m gonna ask more people about ti first. Too bad there isn’t much other choice.
Where can we find good services!?
Barry said,
October 29, 2004 @ 3:57 pm
I waited about twenty-five minutes before I got a human being to talk to. They said” This is (so and so) wlecome to….then” CLICK*! I got cut off and had to start all over. When I finally got thru again, I got a guy who smooth talks and soothes you. I can tell what was happening. They got people there to butter you up. He “offered ” to waive the “Sys Access”and 911 fee for a year( if I promised to stay on for a year). A sum of $7.20/month. I considered but said I would call back. Then this morning I happened to hear on the radio news that four cell companies (Bell Mobility being one of them)are being brought up on false represention of (get this) “SYSTEM ACCESS FEES”. It makes me wonder if this “smooth talker” was trying to suck me in for a year promise knowing that there may be something going down with these fees anyway. That would be a double whammy false representation now, I think.
Does anyone know about these procceedings towards this issue. Was this guy going to make me sign on for a year thinking I am getting a deal while he knows very well that he is making me sign on the grounds that he is giving me absolutely nothing at all??? That is downright sneaky…an I think should be punishable by law
Lisa said,
November 1, 2004 @ 2:58 pm
I have had Bell mobility service for over a year. I was looking at my bills for the past three months and they have been charging me for nights and weekends when i WAS SUPPOSE to get unlimited nights and weekends. I called them up today and they said that I never had that plan at all, and it’s not shown on any records? I told them I would have never signed a two year contract if I did not get that with my plan. I am so furious right now, I’m not sure what to do?
Tammy said,
November 6, 2004 @ 9:25 pm
I’ve been with all the cell phone companies and experienced the same thing with telus when they switched their billing system. It was a nightmare also. I had long distance charged on local calls, was put on a plan that i did not agree to, and my contract restarted for some reason. All I can say is everything started to look normal after 5 or 6 months. My bills were correct and started coming on time again. The system access fee is not a government licensing fee. The only relation that the CRTC has to this fee is that they put a maximum limit on how much each company can charge. Essentially, the fee is for the purpose of each company’s network maintenance/upgrades. Over the last few years, whether I had my service through fido, rogers, telus or bell - each employee that i ask the system fee answers quite consistently with that fact. Anyway… Just wanted to point out that although it is insanely frustrating to receive these billing problems (I know because I have a Bell phone right now), big companies aren’t out to scam people. Bottom line is, they will not get away with it if they did. Besides, when I called bell about my screwed up bills, the representative fixed it immediately. When I had a phone with telus and called in, their representative pretty much told me fo F*** off.
Luke said,
November 9, 2004 @ 10:07 pm
Now even more bullshit is going on:
http://www.neuro-tech.net/archives/000577.html
Post any new comments there.